Refund and Returns Policy

Refund and Returns Policy

At Nkfhalakar, your satisfaction is our top priority. We are committed to providing premium home kitchen products and ensuring you’re delighted with every purchase. This policy explains how to return items, request refunds, and resolve any issues.

1. Our Promise to You

We aim to deliver high-quality products that elevate your living spaces. If you’re not completely satisfied, our Refund and Returns Policy ensures a simple, hassle-free process to address your concerns.

2. Return Policy

Eligibility for Returns

  • Time Frame: Items may be returned within 30 days of delivery for a refund or exchange.
  • Condition: Products must be unused, in their original condition, and in their original packaging.
  • Non-Returnable Items: The following items are ineligible for returns:
    • Perishable goods (e.g., food items)
    • Customized or personalized products
    • Items labeled as “non-returnable” in the product description

How to Initiate a Return

  1. Contact Us: Email [email protected] with your order number and reason for return.
  2. Approval: Our team will review your request and send instructions.
  3. Shipping the Item: Once approved, package the item securely and ship it to the provided address. We recommend using a trackable shipping service or purchasing insurance.
  4. Return Shipping Costs:
    • If the return is due to our error (e.g., defective or incorrect item), we’ll cover shipping costs.
    • Otherwise, you’re responsible for return shipping fees.

3. Refund Policy

Eligibility for Refunds

  • Refunds are available for items meeting the return criteria listed above.

Refund Process

  1. Inspection: Once we receive your item, it will be inspected for eligibility.
  2. Approval: Approved returns will proceed to the refund stage.
  3. Refund Method: Refunds are issued to the original payment method.

Partial Refunds

Partial refunds may apply for items that are damaged, incomplete, or show signs of tampering, unless due to our error.

Refund Timeline

  • Refunds are processed within 2–5 business days after approval.
  • Additional bank processing times may apply before the refund is reflected in your account.

4. Damaged or Lost Items

Damaged Items

If your order arrives damaged:

  1. Inspect Immediately: Check for signs of damage upon delivery.
  2. Document the Damage: Photograph the item and packaging.
  3. Notify Us: Contact [email protected] within 48 hours, including your order number and photos.
  4. Resolution: We’ll arrange a replacement or full refund based on your preference.

Lost Items

If your package is lost:

  1. Verify Tracking: Use your FedEx tracking number to check shipment status.
  2. Contact Us: If marked as delivered but not received, email [email protected] with your order details.
  3. Investigation: We’ll work with FedEx to locate your package or determine the next steps.
  4. Resolution: Based on the investigation, we’ll resend your items or issue a refund.

5. Exchange Policy

To exchange an item:

  1. Follow the return process outlined above.
  2. Place a new order for the desired item.
  3. Exchanges are subject to product availability. If the item is out of stock, we’ll offer alternative solutions.

6. Return Shipping Instructions

For a smooth return process:

  • Use the original packaging or a secure alternative.
  • Clearly label the package with your order number and return address.
  • Opt for a trackable shipping service to ensure safe delivery.

7. Non-Returnable Situations

Returns will not be accepted in the following cases:

  • Incorrect Address: If you entered an incorrect shipping address, notify us immediately. While we’ll attempt to correct it, additional charges may apply if the package is already in transit.
  • Unauthorized Returns: Returns initiated without prior approval will not be processed.
  • Tampered Items: Products with missing parts or signs of tampering are ineligible.

8. Contact Information

For questions or assistance regarding refunds and returns:

  • Email: [email protected]
  • Phone: +1 843-240-0212
  • Address: 1839 Lavista Road, Atlanta, Georgia, 30329, United States

Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM EST to help resolve your concerns.

9. Additional Notes

Policy Changes

We may update this policy as needed. Any changes will be posted on this page, and the revised version will take immediate effect.

Compliance

This policy aligns with applicable consumer protection laws and Google Shopping standards.

Thank you for choosing Nkfhalakar! Your trust matters to us, and we’re committed to making your shopping experience exceptional. If you have questions or need assistance, don’t hesitate to reach out.