Shipping Policy

Shipping Policy

Welcome to Nkfhalakar! We’re excited to have you explore our premium collection of home kitchen items. Your satisfaction is our priority, and we aim to make your shopping experience seamless and enjoyable. Below, you’ll find our Shipping Policy, outlining the key details about order processing, delivery, and handling potential shipping issues.

1. Order Processing Time

We prioritize prompt and accurate processing of your orders:

  • Processing Time: Orders are prepared within 1–2 business days (Monday–Friday).
  • Weekend/Holiday Orders: Orders placed on weekends or public holidays will begin processing on the next business day.
    During this time, we ensure each item meets our high-quality standards before leaving the warehouse.

2. Shipping Timeframe

Once your order is processed, we partner with FedEx for fast and reliable delivery:

  • Estimated Delivery: Orders typically arrive within 5–6 business days (Monday–Friday).
  • Please note, unexpected delays such as weather disruptions or carrier issues may occasionally affect these timelines.

3. Shipping Costs

Enjoy exceptional value with our straightforward pricing:

  • Free Shipping: We offer free shipping on all orders within the U.S., with no minimum purchase requirements or hidden fees.

4. Shipping Methods

To ensure safe and timely delivery, we exclusively use FedEx:

  • Carrier Reliability: FedEx provides a trusted network, reliable delivery, and excellent tracking services.
  • Delivery Options: Depending on your location and order size, FedEx may offer additional delivery options.

5. Order Tracking

Transparency is key to a stress-free shopping experience:

  • After shipping, you’ll receive a confirmation email with a FedEx tracking number.
  • Track Your Order: Use the tracking number on the FedEx Tracking Page to monitor your shipment in real-time.

6. Shipping Areas

We currently ship exclusively within the United States:

  • Eligible Locations: All 50 states, including the District of Columbia.
  • International Shipping: Not available at this time. For inquiries regarding international orders, contact us at [email protected].

7. Taxes

We strive for a transparent shopping experience:

  • Inclusive Tax: Any applicable sales taxes are included in your total at checkout.
  • Tax requirements may vary by state, based on your shipping address.

8. Delivery Issues

Occasionally, delivery challenges may arise. Here’s how we handle them:

Delayed Deliveries:

  • If your order hasn’t arrived within the estimated timeframe, contact us at [email protected] with your order number for updates and resolution.

Incorrect Address:

  • Double-check your shipping address before placing an order.
  • If you notice an error post-purchase, contact us immediately. Address changes after shipping may incur additional fees.

9. Damaged or Lost Items

We’re committed to ensuring your order arrives in perfect condition:

Damaged Items:

  1. Inspect your package upon arrival for any visible damage.
  2. Document the issue with photos of the product and packaging.
  3. Notify us within 48 hours at [email protected], including your order number and photos.
  4. We’ll replace the damaged item or issue a full refund, as per your preference.

Lost Items:

  1. Confirm delivery using the FedEx tracking details and check with neighbors or household members.
  2. If the package is still missing, contact us at [email protected].
  3. We’ll work with FedEx to investigate and provide a resolution, which may include resending the item or issuing a refund.

10. Returns & Exchanges

If a product doesn’t meet your expectations, we offer a flexible policy:

Return Eligibility:

  • Items must be returned within 30 days of delivery, unused, in original packaging, and in resalable condition.
  • Non-Returnable Items: Perishables, customized products, or items marked “non-returnable.”

How to Initiate a Return:

  1. Contact us at [email protected] with your order number and reason for return.
  2. Follow the provided instructions to ship the item back (return shipping costs are the customer’s responsibility).
  3. We recommend using a trackable service for secure returns.

Refunds:

  • Refunds are processed within 7–10 business days upon receipt and inspection of the returned item.
  • Partial refunds may apply if the returned product is damaged or incomplete.

Exchanges:

  • To exchange an item, return the original product and place a new order. Availability of exchange items is subject to stock.

11. Contact Us

For questions or assistance with shipping, reach out to us:

  • Email: [email protected]
  • Phone: +1 505-520-6766
  • Address: 194 Beech Street, San Ramon, California, 94583, United States

Our support team is available Monday–Friday, 9:00 AM–5:00 PM EST, ready to assist with any inquiries or concerns.

Thank you for choosing Nkfhalakar! We’re honored to support your journey in creating a beautiful and functional kitchen space. Happy shopping!